Poor quality V-Line services

October 30, 2019

Constituency question - My constituency question is for the Minister for Public Transport. I am wondering what steps the minister will take to improve the appalling quality of service on V/Line trains to Shepparton. I am asking her to tell me what steps will be taken to actually achieve some improvement. A constituent told me that he travelled on the 7.08 pm V/Line train from Southern Cross to Shepparton last night. The train had no buffet, no first-class service and no toilet or water fountain in his carriage. To access the toilet facilities passengers had to wait for the train to stop at a station and then pass through to the next carriage. Needless to say, they could not then return to their seats until the train stopped at the next station. It is a 2½ hour trip from Southern Cross to Shepparton. I receive emails regularly about the poor quality of the service. While I am pleased that money has been allocated to upgrade the service ultimately, in the meantime these old trains are not being looked after and basic services for passengers are not being provided.

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